In this section you will find a link to our available job aids:
How to Navigate the Survey Site
Understanding Key Metrics: NPS and OSAT
Have some general questions about Member Satisfaction Scores and Surveys?
Review our available FAQs here.
If you've missed a training or need a refresher before our next webinar is scheduled, access our recorded sessions below:
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Maximizing I Prefer Member Satisfaction (September 2025) Led By: Ruben Almiron |
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Maximizing I Prefer Member Satisfaction (Japanese) (May 2024) Led By: Megumi Sekiguchi |
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Maximizing I Prefer Member Satisfaction (May 2024) Led By: Ruben Almiron |
I Prefer Members with a registered Member number accompanying their booking are promptly invited to participate in an I Prefer Member Post-Stay Survey on the day of their departure. This survey taps into their exclusive member experience during their stay at your hotel.
We furnish your hotel’s esteemed Loyalty Ambassador with a personalized link to seamlessly access all the surveys and survey data monthly. The link will remain the same for continuity, this precaution ensures secure accessibility if there are any changes made to the Loyalty Ambassador's role in the hotel.
If you have any questions about a Post-Stay Survey Report that you have received, or expect to receive, please reach out to your hotel's Engagement Specialist or the I Prefer team.
