Missing Point Requests will be directed to your designated Loyalty Ambassador by the Member Services team. To ensure smooth communication, it’s essential that we have the most up-to-date contact information for your Loyalty Ambassador.
Maintaining accurate contact details is a critical part of the Missing Points Request process. We rely on this information to ensure requests are sent to the correct on-property contacts. If there are any changes to your Loyalty Ambassador or other relevant hotel contacts, please notify us immediately so we can continue to support your property effectively.
If you need to update or add a Loyalty Ambassador, please email us at loyalty@iprefer.com.
Missing Stay Points must be posted in Profectus.
For further support, please view our Awarding Stay & Non-Stay I Prefer Points job aid.
Please Note: Missing Points Requests come from membercare@iprefer.com.
