How-To-Video |

iPrefer Mobile App

In partnership with American Express®, we have the launched of the iPrefer app, available for iOS and Android devices. The iPrefer Mobile App includes several new features that your property can use to enhance the member experience at your hotel.

The iPrefer App Allows Members to:

  • Check their point balance
  • Redeem points for Reward Certificates
  • Book a stay at any of our iPrefer participating hotels
  • Order items from the hotel*
  • Chat with the Front Desk team at the hotel* 

In order to utilize the new features of the iPrefer App, each property must nominate an iPrefer Mobile App Administrator through the iPrefer Mobile App Administrator Nomination FormAn email will be sent within 72 hours of completing this form for the iPrefer App Administrator to set a password for the iPrefer App Admin Portal

The iPrefer Mobile App Administrator at your property will be responsible for the management of the following key features of the iPrefer App via the iPrefer App Admin Portal

  • Manage the chat function with members.
  • Upload and process amenity orders.
  • Option to publish blog content for members.
  • Ability to publish your hotel's Instagram handle for members.

Please note that your property has the ability to turn this functionality on and off in the iPrefer App Admin Portal. Furthermore, the iPrefer App Administrator responsibilities can be shared by a team of employees at your property, as long as we have one main point of contact for the position. This can either be a personal or shared email address for multiple individuals at your property that will be sharing the iPrefer Mobile App Administrator responsibilities.

Visit our iPrefer Mobile App Admin Training video to learn more about how to use the iPrefer Mobile App and iPrefer Mobile App Admin Portal.

You can find Marketing assets to promote the new iPrefer App through your website, hotel emails, social media and other communications here.

Please contact us here if you have any additional questions. Enjoy! 


 Available for iOS and Android devices.


*varies by hotel depending on if the property turns the functionality on or off.