Where are the agents located?
Preferred Hotels & Resorts works with two service providers, and all agents are U.S. based in St. Louis, Missouri or Dallas, Texas.
How are the agents trained on my property?
The implementation process involves Voice Content Audit and a Product Presentation for agent training. Ongoing training refreshers via WebEx and Call Center visits are also welcomed.
Can the Call Center team book group blocks?
Yes, SynXis Voice Reservation system allows the agents to book into group blocks.
How does the Call Center team contact the hotel if there are any questions from customers they cannot answer?
There is a formal escalation process for agents to submit questions and customer contact information to the property via email for a call back from hotel and seamless customer service.
How do I obtain reporting?
Monthly reports are sent by Preferred Hotels & Resorts to identified contacts at your property.